STEP (Succeed Thrive Empower Pennine)

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Information on this page was last updated on 18/02/2020

Pennine Step (Succeed, Thrive, Empower, Pennine) is a non-clinical service for anyone who is struggling with their health and wellbeing. Typically these can be people with a social, physical, emotional or mental health problem that is impacting on their daily life. For those affected, from time to time, this can be tough.

Living with an issue that can impact on a person’s day to day life is not always easy and can make daily activities very difficult. The symptoms may cause withdrawal from social contact, for example seeing family and friends so to avoid feelings of worry or stress.

The Pennine Step team are able to help by working out a way to support and inspire an individual referred to them person that will involve being on a journey to a better quality of life.

This service can support a person to access a variety of services, can accompany to appointments that will help to improve their overall social, physical, emotional and mental wellbeing.

Pennine Step are able to offer access to community activities, educational training to increase resilience, emotional wellbeing and build on personal strengths.

Referral Process

If you are working with an individual aged 18 years and over, Pennine Step can offer additional support or dependant on the referrer’s service type, act as a step up, step down mechanism. The STEP team will support with a wide range of needs for an average period of 12 weeks.

Step would be happy to visit Healthcare providers to talk about their service provision and if you would like the STEP service to visit you, have any questions or wish to make a referral, please contact them either by phone or e-mail using the contact details listed below.

Appropriate patients & exclusions

Patients registered with an East Lancashire GP Practice and are struggling with health and wellbeing issues.

Acceptance Criteria Exclusion Criteria
 Adults 18 years and above in line with acceptance criteria and Multi-Disciplinary Teams (MDT) discussions

  • Physical Health
  • Mild to moderate mental health (depression, anxiety)
  • Emotional wellbeing/resilience
  • Substance misuse
  • Housing
  • Finances (benefits, debts)
  • Domestic abuse
  • Lack of social networks
  • Low level criminality
  • NEET (Not in Education, Employment or Training) Advocacy
  • Those with a Personality Disorder (PD) diagnosis where STEP support is part of an overarching care plan
  • Clients in supported living accommodations where STEP support is part of an overarching care plan



  • Currently under any section of the MH Act
  • Resident in Criminal Justice Service (CJS) setting – Young Offenders Institute (YOI) & prison
  • Not registered with a GP in Blackburn with Darwen or East Lancashire Clinical Commissioning Group (CCG) footprint
  • Housebound
  • Severe Learning difficulties
  • Anyone under Deprivation of Liberty Safeguards (DoLS)
  • High risk offenders.
  • Patients living in nursing / care homes



Contact details
To book an appointment phone 01254 781889
E-mail –
Facebook –
Twitter – @PennineStep
Website –

Opening Hours

You can contact the Pennine Step team – Monday to Friday from 9.00am until 5.00pm.

Please be aware that the office/telephone is not manned daily, but that we do regularly check voicemails and respond accordingly.

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