The Mental Health Crisis Line / Wellbeing Helpline & Texting Service

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On October 1, 2019, the Trust acquired mental health and learning disabilities services in South Cumbria from Cumbria Partnership Foundation Trust and became Lancashire & South Cumbria NHS Foundation Trust (LSCft).

LSCft has an active Council of Governors comprising elected staff and public Governors and nominated partner Governors. The Council of Governors represents the views of the Trust’s 7,000 public and approximately 6,342 staff members.

Purpose and Activities of the Trust

The Trust provides health and wellbeing services for a population of around 1.8 million people. The services provided include community nursing, health visiting and a range of therapy services. Wellbeing services provided include smoking cessation and healthy lifestyle services.

The Trust specialises in secure, perinatal, inpatient and community mental health services, including services for children and young people and patients with learning disabilities. LSCft covers the whole of the county and as March 31, 2020 employed 6,342 staff across more than 400 sites, working with a multitude of partners.

Care and support is provided in a range of settings. Service provision is delivered to meet the physical and mental health needs of the local population. The Trust has 25 CQC registered locations.

In times of crisis, help is available

If you need urgent help as you are in mental health distress, then there is always someone you can call.

The Mental Health Crisis Line is available 24 hours a day, seven days a week by calling 0800 953 0110. It is staffed by trained mental health professionals who are able to provide assessment and referrals to appropriate services ring it if you need to access services or for advice about someone who needs treatment/support.

We also have a Wellbeing Helpline & Texting Service, available Monday to Friday 7pm – 11pm and Saturday to Sunday 12pm – Midnight staffed by volunteers and those with lived experience, that offers emotional support, ring if you want to chat about your mental health or are lonely. It can be contacted on 0800 915 4640 or by texting ‘Hello’ to 07860 022846.

When to contact social services

If you have urgent concerns about someone’s social circumstances, such as children and young people, vulnerable adults or people with learning difficulties, it may be more appropriate to call social services. Local government services such as housing services and social care services often run out-of-hours duty provision.

Search for your local council to find out how your social care service deals with emergencies out of office hours.

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