Citizens Advice Rossendale & Hyndburn – Care Navigation Profile

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Citizens Advice Rossendale & Hyndburn is a local charity that offers free, impartial & confidential information and advice on the problems that people face including debt, welfare benefits, housing, employment, utilities, consumer and relationships.

An initial assessment is usually carried out over the phone and in many cases telephone advice can resolve the issue.  For more complex problems you may be referred to the local Citizens Advice service, who will contact you directly to make an appointment.  We can also offer advice by email.

Support provided

We offer advice and information to people to help them solve their problems.  This can include signposting to services that can help, accessing digital information and services, a face to face interview with an adviser or advice over the telephone or by email.

Our services

Specialist debt advice & managing money, welfare benefit advice, housing and homelessness, crisis support and prevention, universal credit Help to Claim service and general advice in employment, consumer, relationships, housing, financial and many more.


This service is accessible to those who live or work in Hyndburn and Rossendale.  If you access the service from another area, you may be signposted to your local Citizens Advice office if you require further advice.  You can find details of the nearest Citizens Advice at

Accessing the service:

By phone: Adviceline 0808 278 7975, Monday to Friday 10am – 4pm

By email: Email advice via our website at  –

Through our website:

Online advice pages:

Useful Contacts:

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