Age UK – Hospital Aftercare Service – Rossendale

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Information on this page was last updated on 14/11/2018

Service Access Criteria for:-

Age UK – East Lancashire Hospital Aftercare Service – Rossendale

The Hospital Aftercare Service Supports older people following a hospital discharge, period of illness or injury. The service aims to help you regain your independence and provide low level practical and emotional support.

Eligibility Criteria

This service is available to 18+, if they you are registered with a GP within East Lancashire and have just been to an Urgent Care Centre, an Emergency Department or Minor Injuries Unit, or a period of illness at home. They also offer help to carers of older people.

Support offered

Age UK Lancashire has trained staff and volunteers specifically to help and support patients.

In the hospital, help may include:-

  • If we identify an assessed need, transport may be provided to settle in at home
  • Emotional support
  • Reassurance whilst in Hospital
  • Discussing with you what help you might need at home, working alongside the discharge team.

In your home, help may include:-

  • Emergency shopping
  • Preparing refreshments and light meals
  • Assistance with light household duties
  • Ensuring that you are warm and comfortable
  • Emotional support
  • Helping you get any other support or services you may need, following on from a Holistic assessment.
  • Providing information and advice
  • Making sure prescriptions are delivered

Duration of the service

Support is time limited and tailored to individual needs.


This is a free service and there is no cost to the patient. Age UK Lancashire is a charity and donations are always gratefully accepted.

Benefit entitlements

The service is designed to compliment any statutory services that you may be receiving and will not affect your benefit entitlements.

Acceptance of support from the service

At all stages of the service, the choice to accept the help is with you. If deciding to have this help, a trained staff member will discuss the help you may need and agree this with you. You can ask us to stop our help at any time.

Access details
To find out more about the Hospital Aftercare Service, please call us at Royal Blackburn Hospital on 01254 734526 or Burnley General Hospital on 01282 436414. If no one is there to take your call please leave a message on the answerphone and we will call you back.

Age UK Lancashire Hospital Aftercare Service – Location & Contact details

Patients advised to telephone first between 9.00am to 8.00pm. This is a 7 day service

Urgent Care Centre
Burnley General Hospital
Casterton Avenue
BB10 2PQ

Tel: 01282 436414

Link to location map


Patients advised to telephone first between 9.00am and 8.00pm. This is a 7 day service

Multi Disciplinary Team Office
Emergency Department
Royal Blackburn Hospital
Haslingden Road

Tel: 01254 734526

Link to location map

The Hospital Aftercare Service is funded by Lancashire Adult & Community Services and NHS East Lancashire CCG

November 2018 – V1.3

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